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Refer a new LibertyX store and earn up to $100!

Buy bitcoin instantly

579.65 USD/BTC

Frequently Asked Questions

Buying Bitcoin
How do I buy bitcoin using LibertyX?

Read our walk through guide here

What is bitcoin?

Bitcoin is “digital cash”, an innovative new currency designed for the Internet. With bitcoin you can send money peer-to-peer to anyone, anywhere in the world for pennies. For more information and tutorials on bitcoin check out WeUseCoins.


Fees / Exchange Rates
Are there any fees for using LibertyX?

LibertyX charges a flat 1% fee for its instant cash-to-bitcoin conversion services. This is in addition to any fee the store charges. You can see the total fee you will be charged on any store page. The fees vary from store to store. The exchange rate is computed at the time the transaction is completed. You should not be charged any additional fees (processing fee or sales tax) above what is listed. Please contact support before paying any other fees as they cannot be refunded.
We aim to always be the lowest cost cash-to-bitcoin option.

What bitcoin price do you sell at?

We currently use an index of bitcoin exchanges (including Coinbase, Bitfinex, Bitstamp among others) to calculate the "market rate". When comparing other services to ours, you should factor in all fees that may not be included in the exchange rate (purchasing fees, wire transfer fees and time).

We believe in simplicity and convenience. With LibertyX, there are no transfer fees and you can get your bitcoin as quickly as you can get to your neighborhood store.

The live rate is shown on every page (after you log in) and is finalized at the time the bitcoin is sent out.

Are there any other service fees?

No! - There is no sales tax or store fee. If a store attempts to charge sales tax or requests any other fee, please let us know at support@libertyx.com and we will look into your issue right away.


Retail Stores / Process
How do your retail stores work?

We have two types of stores in the LibertyX network: "Variable" - where you can purchase any dollar amount up to your daily limit or "PINs/Gift Card" - where you can purchase fixed PIN denominations ($50, $100, etc). After you find a location using our store locator, follow the instructions specific to the selected store.

What payment forms are accepted?

Our stores currently only accept cash for LibertyX payments. Many of you have requested debit/credit card payments; we are researching ways to see if we can add these payment methods without having to pass on additional fees.

Will my PINs/payment expire?

You are required to redeem PINs and/or provide a bitcoin address within 2 business days (Mon-Fri) of purchase. Your payment will not expire during this time.

How long does it take to receive the bitcoin?

As soon as you make a LibertyX cash payment and provide your bitcoin address, we immediately send you the bitcoin. The transaction will show up on the blockchain right away. We’ve had customers complete the whole process in minutes (by using our mobile friendly site or our new iOS and Android app).

What is the trailblazer promotion?

It is our way of thanking community members for helping improve our retail store experience. If you are the first person to make a LibertyX purchase at any of our stores, you will receive an extra $5 in bitcoin. Simply email us with the store location you purchased the PIN from. There is no limit to how many stores you can trailblaze! Check the location map to see if a store location is eligible for the trailblazer promotion.

I went to one of your stores and they said they don't sell LibertyX.

First, thanks for being one of the trailblazers! All retail stores listed have been notified of our new LibertyX bitcoin service. However as you may be the first person to request LibertyX from a certain employee, they may simply say they don’t sell LibertyX PINs/Gift Cards. In these cases, please follow the troubleshooting instructions listed on an individual store location page (this resolves almost all cases).

If there is still an issue, please fill out our "Review your store experience" form located on every store page, email support@libertyx.com, or call us at (844) 260-6678. We appreicate your patience in streamling our store experience and will send you a free bitcoin trailblazer reward for your feedback.


Limits / Verification
Is there a limit on how much bitcoin I can buy?

You can complete additional verification for higher purchasing limits:

Daily Purchase Limit Information
Up to $100 Use iOS/Android app
Up to $200 Verified phone number
Up to $1,000 Verified identity

There is also a maximum of 4 PINs you can redeem in 24 hours if you are purchasing from a PIN store and maximum of 2 PINs in 24 hours from a Gift Card store. Many of you have requested that we increase daily purchase limits; we are working hard to increase them.

What are your identity verification requirements?

We ask for basic ID verification information (e.g. the information off your drivers license). This includes name, address, and date of birth. We check these against public records to make sure you are a real person. If we are unable to confirm your identity you have the option of submitting a scan of your license or other verification document.

How do you store information?

We treat your information very carefully. All information is encrypted, and then stored on encrypted hard disks. All communication happens through SSL. We do not store customer funds. Any bitcoin you purchase via LibertyX is sent to your wallet of choice. We believe in keeping bitcoin as decentralized as possible and keeping users in control.


Jobs
Are you hiring?

We are always looking for talented individuals passionate about bitcoin and fintech. Please send your LinkedIn profile and desired role to support@libertyx.com. We’re currently looking specifically for full-stack developers.


Store Owners
How can I sell LibertyX bitcoin in my store?

First off, thanks for your interest! Please fill out the template form here and we’ll get back to you with more details on getting set up. We have received many requests to become part of the LibertyX network and will onboard new stores in order of request received.

Become a Partner

 

  • Own a store?
    • Earn transaction fees
    • while helping bring
    • bitcoin mainstream.
    More Info
  • Want to integrate with LibertyX?
    • Build new applications
    • on top of our
    • cash API.
    More Info
  • Have another suggestion?
    • We’d love to hear
    • your thoughts.
    More Info