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We don't charge fees for the first $500 transacted if you sign up using Facebook or redeem your PINs using our mobile apps (iOS/Android). After that, we charge a flat 1% fee on all transactions up to $2,000 transacted.
You should not be charged any additional fees by the store (processing fee or sales tax). Please contact support before paying any other fees as they cannot be refunded.
We aim to always be the lowest cost cash-to-bitcoin option.
We currently use an index of bitcoin exchanges (including Coinbase, Bitfinex, Bitstamp among others) to calculate the "market rate". When comparing other services to ours, you should factor in all fees that may not be included in the exchange rate (purchasing fees, wire transfer fees and time).
We believe in simplicity and convenience. With LibertyX, there are no transfer fees and you can get your bitcoin as quickly as you can get to your neighborhood store. Additionally the rate shown is the rate you pay for your first $500 in bitcoin (thereafter a 1% fee).
The live rate is shown on every page (after you log in) and is finalized at the time the bitcoin is sent out (when you provide your bitcoin address).
We currently are focused on building out the cash channel for bitcoin. We believe everyone should be able to buy and use bitcoin easily and conveniently. Our product is fee free for the first $500; we take a small cut to cover the costs associated with building a convenient network of stores, collecting the cash and providing a great user experience/customer support.
We have two types of stores in the LibertyX network: "Variable" - where you can purchase any dollar amount up to your daily limit or "PINs/Gift Card" - where you can purchase fixed PIN denominations ($50, $100, etc). After you find a location using our store locator, follow the instructions specific to the selected store.
Our stores currently only accept cash for LibertyX payments. Many of you have requested debit/credit card payments; we are researching ways to see if we can add these payment methods without having to pass on additional fees.
You are required to redeem PINs and/or provide a bitcoin address within 24 hours of purchase. Your payment will not expire during this time.
As soon as you make a LibertyX cash payment and provide your bitcoin address, we immediately send you the bitcoin. The transaction will show up on the blockchain right away. We’ve had customers complete the whole process in minutes (by using our mobile friendly site or our new iOS and Android app).
It is our way of thanking community members for helping improve our retail store experience. If you are the first person to make a LibertyX purchase at any of our stores, you will receive an extra $5 in bitcoin. Simply email us with the store location you purchased the PIN from. There is no limit to how many stores you can trailblaze! Check the location map to see if a store location is eligible for the trailblazer promotion.
First, thanks for being one of the trailblazers! All retail stores listed have been notified of our new LibertyX bitcoin service. However as you may be the first person to request LibertyX from a certain employee, they may simply say they don’t sell LibertyX PINs/Gift Cards. In these cases, please follow the troubleshooting instructions listed on an individual store location page (this resolves almost all cases).
If there is still an issue, please fill out our "Review your store experience" form located on every store page, email email@example.com, or call us at (844) 260-6678. We appreicate your patience in streamling our store experience and will send you a free bitcoin trailblazer reward for your feedback.
You can complete additional verification for higher purchasing limits:
|Daily Purchase Limit||Information|
|Up to $100||Use iOS/Android app|
|Up to $200||Verified phone number|
|Up to $1,000||Verified identity|
There is also a maximum of 4 PINs you can redeem in 24 hours if you are purchasing from a PIN store and maximum of 2 PINs in 24 hours from a Gift Card store. Many of you have requested that we increase daily purchase limits; we are working hard to increase them.
We ask for basic ID verification information (e.g. the information off your drivers license). This includes name, address, and date of birth. We check these against public records to make sure you are a real person. If we are unable to confirm your identity you have the option of submitting a scan of your license or other verification document.
We treat your information very carefully. All information is encrypted, and then stored on encrypted hard disks. All communication happens through SSL. We do not store customer funds. Any bitcoin you purchase via LibertyX is sent to your wallet of choice. We believe in keeping bitcoin as decentralized as possible and keeping users in control.
First off, thanks for your interest! Please fill out the template form here and we’ll get back to you with more details on getting set up. We have received many requests to become part of the LibertyX network and will onboard new stores in order of request received.